Looking ahead, which sustainability topics and trends do you think will have most impact on the work of tourism professionals in 2018?
That’s the question we asked our panel of tourism and sustainability researchers, advisors and managers earlier this year. If working in tourism, watch out for the following trends and “hot topics” linked to sustainability, according to the expert panel.
1. Overtourism as challenge
Not surprisingly, and in line with our panel’s earlier reflections on the topic, the overwhelming majority of our respondents agree that “overtourism” will continue to be at the core of the discussion in 2018. This is primarily due to the unchanged focus on growth of the main tourism businesses, and record-breaking numbers of international travellers.
Our panelists identify specific trends encapsulated within overtourism, which they believe will impact tourism professionals this year:
- The increasing discontent of local communities and broad media coverage are generating an almost “enforced” shift to holistic destination management.
- 2018 will see destinations and businesses focus on increasing visitor profitability, rather than volume.
In the words of some of our panelists:
Rachel Dodds [Sustaining Tourism]: “the media attention will not stop anytime soon, which will continue to make its case and open the possibility to shift from ‘destination marketing’ to ‘destination management’”.
Jonathon Day [Placemark Solutions]: “…for years tourism marketers have taken for granted that more tourism is better tourism… Few DMOs systematically monitor or engage with their local community. Hopefully these issues will stir more destinations to action to truly listen to their industry”
2. Overtourism as opportunity
Our panelists also pointed out that – while not compensating the harm that overcrowding inherently brings to destinations and communities – tourism professionals must seize the opportunity window of media coverage highlighting overcrowded destinations. Likewise, there is much potential in benefiting from travellers trying to avoid struggling destinations and increasingly seeking non-mainstream destinations and transformational experiences.
In the words of Martha Honey [Center for Responsible Travel CREST]: “… at the same time, the overtourism issue coincides with trends from an increasing number of travellers caring about sustainability, wanting more unique vacations, and seeking to be immersed in local cultures and explore unspoiled environments.”
However, some of our panelists see a problem in this tendency: “Currently there is a trend towards simply shifting the problems elsewhere … which only creates the same problems in different locations, often completely unspoiled … The challenge for tourism professionals is to find ways to manage this problem that are truly sustainable” (Gianna Moscardo)
Closely linked to overtourism, the majority of respondents agree that the different “sharing economy” platforms, their impact and responsibility on the industry will be further scrutinized by both governments and communities in 2018.
3. Climate change impact
Another growing sustainability factor and topic which tourism professionals must prepare for in 2018 are the increasingly harsh consequences of climate change impacting the industry. Almost 60% of our respondents consider that 2018 will be a milestone year for tourism professionals in this sense.
From flights cancelled due to adverse weather conditions, longer and stronger hurricane seasons to destinations more severely affected by natural disasters, such as the California fires, the Caribbean islands hurricanes and South Africa’s water shortage – our panelists consider that the dire consequences of climate change will increasingly affect tourism seasonality, as well as tourism product design.
Tourism professionals will need to be more flexible and resilient to maintain quality and competitiveness of their products.
Another consequence of the influence of climate change is the growing awareness of the need to adopt responsible and sustainable behaviour for not just production, but also consumption.
Travellers are increasingly aware of their environmental footprint and of on-the-ground situations of destinations. This adds to the importance of showcasing and explaining good practices to the public, as well as the importance of sustainable practices for commercial competitiveness – from measurement tools of greenhouse gas emissions to CSR and sustainability certifications.
To quote some of the respondents:
Glenn Jampol: “…the perceived responsibility and presentation of the practices of their destination will have an increasingly important impact on their decision of where to go and where to stay.”
Amine Ahlafi: “This will affect the working approaches of tourism professionals both in terms of planning and management of tourism and hotel infrastructure”
Paul Rogers: “Tourism seasonality is changing, following the climate change impacts and tourism professionals must adapt accordingly”
Ronald Sanabria: “Climate change and adaptation to climate change will continue to be of relevance … This would be reflected in the responsible purchasing of tourism products and services”
4. Certifications: increasingly important in an overcrowded market
The majority of the respondents consider that in 2018 certifications and verification programmes will gain ground.
The prediction of this increased importance for tourism products/services, according to our panelists, can be drawn from two main factors: regulating institutions will implement new requirements for tourism stakeholders and certifications will continue to provide market differentiation (factors of competitiveness).
To an extent, it can be said that this trend feeds from some of the other tendencies mentioned above: increased concern from travellers about sustainability, the urgent need to find solutions for overtourism and the increased relevance of responsible corporate citizenship, in the eyes of consumers.
Nevertheless, some of our respondents, while agreeing with the increase of certifications in the industry, warn that an excess of repetitive, non-verifiable certifications will create confusion among travellers, even numbness.
5. Changing expectations among conscious travellers
Finally, the panel of experts pinpoint that tourism professionals must understand that tourism products and destinations failing to tackle environmental degradation in its different forms, will stand to lose in 2018.
Travellers today are not only more engaged in sustainable practices and environmental advocacy, but social media platforms will continue to play a crucial role to scrutinize a destination’s tourism capital (in both positive and negative lights); particularly in the case of ecotourism destinations and natural attractions.
Moreover, travellers will continue to look for transformative experiences in their holidays that align with their ideals of wellness and sustainability. Not only sustaining but regenerating our ecosystem through tourism, will gain momentum this year.
Tourism professionals must, therefore, continue to push and engage for environmental conservation from all angles and communication channels in a coherent manner, and coordinate efforts with other destination stakeholders.
Some of the main topics mentioned by the respondents in connection with traveller awareness:
We will (hopefully) continue to see an increased advocacy and commitment from users and companies in fighting for animal welfare. From airlines banning wildlife trophies, Instagram restricting specific posts and hashtags linked to animal selfies and tour operators stopping sales of damaging “animal sanctuaries” and animal parks – this all points to an increased engagement within the industry for sustainable practices to protect biodiversity.
In the words of our respondents:
Kevin Teng: “I believe that two major trends will impact our decision-making in 2018: sustainable food innovations and the intersection of wellness/healthy eating with environmental sustainability.”
Natalia Naranjo [COMUNITUR]: “I hope there will be more consciousness about the need of implementing effective sustainable practices in the sector and all stakeholders; and the importance in not only sustain but regenerate our ecosystem through tourism.”
International media coverage has long picked up on the urgent issue of too much plastic waste produced and the environmental threat that single-use plastics pose for the oceans. Some of our respondents stressed that travellers feel particularly engaged with this topic:
Rachel Dodds [Sustaining Tourism]: “Additionally, a number of countries have made claims that they will abandon plastic bag, plastic cutlery, etc. (Scotland, France etc.), which has also raised awareness of the contributions that the tourism industry has made.”
Ariane Janér (speaking about changes in the industry): “Plastic waste awareness will increase and sale of reusable water bottles will rise.”
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